Changing to Succeed

The acceleration of digital transformation has seen it go, in a matter of a few years, from an item on the wish list of organisations to something demanded in order to stay competitive and efficient. Research from IDC demonstrates just how high up the priority list it’s become, with change inevitably accelerated by the events of 2020 onwards. This research concluded that 87 per cent of CXOs say that developing a more intelligent enterprise is their number one priority for the next five years. Digital transformation is the vehicle by which this is achieved. A major advantage of digital transformation is breaking free of restrictive legacy systems and leveraging modern, scalable alternatives. Existing processes in businesses are often based on old technology. which requires manual input – creating bottlenecks when workloads spike. Some manual processes simply won’t scale. As more and more employees need to process claims, service requests, provide support, or complete other business functions.